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本项考试的时间:3分钟左右。
本项考试的形式:由考官逐个向考生提出问题,考生进行回答。
本项考试内容:涉及个人信息的诸多方面,考官的提问更是千变万化,但一定设计个人信息的某个方面。通常,为了核对考生资格,考官会问以下问题:What’s your name?/can you spell your family name?/can
you spell your surname?/ what’s your number? 回答范例:My name is Ray. That’s R-A-Y, Ray.
本项考试的目的是:考官借助于对考生个人信息的提问,核对考生考试资格,并通过与考生之间的交流,考察考生的发音,语法和用词。
本项考试从难度上来说是口语三项考试之末,但由于其为考试第一项,所以考生在本项中留给考官们的印象至关重要。考生们必须认真对待。
考生在本项考试中必须做到:
1.克服考试开始时的紧张情绪。方法:提前进入考场,适应考场环境。了解考试模式,进行模拟训练。
2.听清考官所问之问题。若没有听懂,可以要求考官重复其问题。方法:使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。
3.全面地回答考官提出的问题,不能跑题。
实用技巧:A. 对于考官提出的特殊疑问句,首先使用单词、词组或句子给予明确的答复。然后阐述理由。B. 对于考官提出的一般疑问句,首先答复yes或者no,然后阐述理由。C. 对于考官提出的选择疑问句,方法同A。
4.不要与另一位考生交流,不要干扰另一位考生的答题。
5.有时由于时间问题,考官有可能非常简单地进行本项甚至打断考生的答题,这考生的.临场表现没有任何关系。出现上述情况,切忌紧张。
Part One (interviews)
In the first part of the test the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference.
General Procedure
Examiners’ greeting and self-introduction
Candidate’s names and hometowns
Marksheets required
Sample answer: (235words)
Reassessment of job satisfaction: SuePearson(PR Dept.)
Introduction
This report sets out to use Workset colours toassess the accuracy of my job description as PRofficer and to suggest a number of changes.
Findings
It is clear that there is a difference between theway the company views the job and the reality as I perceive it. Firstly, a number of areas whichdemand a significant proportion of my time are not mentioned in the official job brief. Thesegment on the pie chart which provides most cause for concern is the pink sector; this relatesto my attendance at a number of meetings which I can contribute little. Another significantarea is the grey segment; this refers to the unscheduled time I spend sorting out com*rproblems. I feel these activities are hampering my core work. As can be seen from the piecharts, the time I spend actively working to meet the goals agreed with my line manager is lessthan envisaged.
Conclusions
The above discrepancies clearly indicate that my current job brief is inaccurate.
Recommendations
I would recommend that my official job brief should be updated using the Workset colours.It would also be valuable to consider the proportion of non-core colours in the pie chart andto investigate whether work in these areas could be carried out by someone else more suitedto these tasks.
Dear Mr Jacobs
I am writing to ap* to the position of SalesAdviser for the North East Region which wasadvertised in Herald International yesterday.
Although I am currently working in the MarketingDepartment of a large multinational, I wouldappreciate to work for a rapidly expanding youngcompany such as yours.
As you can see from my enclosed CV, I obtainedan honours degree in Sales and Marketing from Nottingham University in 1994. I thoroughlyenjoyed the six months I spent in working in Boots plc as pert of the course. During this time Igained invaluable insights into the nature of sales. After leaving university I initially spent timeworking for a small local firm before finding my current job and I feel that I am more suited tothe dynamics and varied demands of a smaller firm.
Not only has my experience familiarised me with the challenges faced by the industry todaybut, having been brought up in the north east, I know the region, its problems and itsundoubted potential. As a result, I feel that I would be able to relate to your customers onboth a professional and a personal level.
I am available for interview from 15 September and would be pleased to discuss my CV inmore detail then,
I look forward to hearing from you.
Yours sincerely
A motivation survey
Re*ing to an enquiry Ex 7: Sample answer: (219words)
Dear Mr Zampieri
With reference to your letter dated 14 June, in which you requested information about A Cut Above, please find enclosed details about our company and the services we offer.
Our aim is always to provide our clients with the best combination of food, entertainment and location. By choosing A Cut Above, you can relax and enjoy your special occasion while we do all the work. Events catered for by A Cut Above include corporate functions such as conversations and Christmas balls and also family celebrations such as birthdays, weddings and anniversaries.
A Cut Above offers a variety of services from sim* providing a gourmet menu to helping you choose the right venue and organise entertainment. We specialise in using our experience to meet your needs. To help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.
As you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head varies with the choice of menu.
To arrange a meeting or for any further information, please do not hesitate to contact myself or Elena Polidoro on 01623 713698.
A Cut Above looks forward to hearing from you.
Yours sincerely
1 Genuine feedback would release resources to be used elsewhere.
2 Managers are expected to enable their staff to work effectively.
3 Experts are unlikely to facilitate a move to genuine feedback.
4 There are benefits when methods of evaluating performance have been negotiated.
5 Appraisals tend to focus on the nature of the face-to-face relationship between employees and their line managers.
6 The idea that employees are responsible for what they do seems reasonable.
7 Despite experts' assertion, management structures prevent genuine feedback
8 An increasing amount of effort is being dedicated to the appraisal process.
A
Performance appraisal is on the up and up. It used to represent the one time of year when getting on with the work was put on hold while enormous quantities of management hours were spent in the earnest ritual of rating and ranking performance. Now the practice is even more frequent. This of course makes it all the more important how appraisal is conducted. Human resources professionals claim that managers should strive for objectivity and thus for feedback rather than judgement. But the simple fact of the matter is that the nature of hierarchy distorts the concept of feedback because performance measure are conceived hierarchically. Unfortunately, all too many workers suffer from the injustices that this generates.
B
The notion behind performance appraisal- that workers should be held accountable for their performance-is plausible. However, the evidence suggests that the premise is wrong. Contrary to assumptions appraisal is not an effective means of performance improvement- it is judgement imposed rather than feedback, a judgement imposed by the hierarchy. Useful feedback , on the other hand, would be information that told both the manager and worker how well the work system functioned, and suggested ways to make it better.
C
Within the production system at the car manufacturer Toyota, there is nothing that is recognizable as performance appraisal. Every operation in the system has an associated measure. The measure has been worked out between the operators and their manager. In every case, the measure is related to the purpose of the work. That measure is the basis of feedback to the manager and worker alike. Toyota's basic idea is expressed in the axiom "bad news first" . Both managers and workers are psychologically safe in the knowledge that it is the system- not the worker -that is the primary influence on performance. It is management's responsibility to ensure that the workers operate in a system that facilitates their performance.
D
In many companies , performance appraisal springs from misguided as assumptions. To judge achievement, managers use date about each worker's activity, not an evaluation of the process or system's achievement of purpose. The result is that performance appraisal involves managers' judgement overruling their staff's, ignoring the true influences on performance. Thus the appraisal experience becomes a question of pleasing the boss, particularly in meetings, which is psychologically unsafe and socially driven, determining who is "in" and who is " out".
E
When judgement is replaced by feedback in the true sense, organizations will have a lot more time to devote to their customers and their business. No time will be wasted in appraisal . This requires a fundamental shift in the way we think about the organization of performance appraisals, which almost certainly will not be forthcoming from the human resources profession.
PART TWO
Questions9- 14
l Read the text , which describes the experience of a company that has made big changes in its office procedures
2 Choose the best sentence from the opposite page to fill each of the gaps.
3 For each gap 9- 14, mark one letter (A-H) on your Answer Sheet.
4 Do not use any letter more than once.
5 There is an example at the beginning.(0)
Beyond paperwork
The Danish electronics manufacturer, Oticon, is a leader in the move towards the paperless office, In their cafeteria a huge glass pipe runs from ceiling to floor. When the mail comes in, it is immediately scanned into the com*r, shredded, and thrown down the tube to the general cheers of the employees. (0) Having all mail and memos available only as com*r files to be read on the screen makes it easy to dispense with large physical storage spaces for people who work at desks (9)
Changing over to the paperless office required a rapid increase in com*r literacy, but rather than set up a corporate training programme they turned the problem over to employees. Eight months before the system was installed , they offered each employee a powerful personal com*r for use at home in exchange for training themselves to use it. (10)
The big change was not the move from paper memos to com*r messages. Oticon realised that the more radical transformation is from written to verbal communication.(11) that adds up to a large number of face-to-face exchanges, a big improvement over memos and the occasional multi-hour sit-down consultation typical of the old culture. People do not send each other memos, they talk. As the CEO puts it, " We have jumped through the memo wall and gone right to action."
On the eighth of August 1991 , the company left their old wood-panelled offices .(12) Since then they have cut in half the " time to market" on new products. The following year, sales and profits grew more than ever before. (13) in fact, despite a downsizing of 15 per cent employee satisfaction is hitting record highs.
Oticon has created an organizational pattern that supports great freedom iof action for individuals and terms. They have tied it together with a minimum hierarchy.
The first clear results to show up were in the greater efficiencies generated by the fact that less time needed to be spent on management activities . (14) they also have some investment in the success of the project they choose. Oticon has succeeded in breaking the mould mould and taking a lead in non-bureaucratic organizational design.
Example :
A This saving was possible because when people have real choice in the nature of their jobs, they commit themselves to being responsible for their areas of choice.
B They were headed for a new building and a new era in communication.
C Instead, they have large private areas on their hard disks for their correspondence.
D In spite of this, the physical office layout at Oticon is one of its most charming features.
E Over 90 per cent accepted , and they organized a club to help one another learn.
F To facilitate this, the on-site coffee bars have now become the venue for about twenty meetings a day, averaging ten minutes and 2.7 participants each.
G So, are people happy with the change"
H Only about ten documents a day, items like legal contracts, escape this treatment.
PART THREE
Questions 15- 20
●Read the following article about the development of the knowledge economy and the questions on the opposite page .
●For each question 15 - 20 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.
There have long been markets in tin, cocoa, silver and the like. There used to be security in thinking that somewhere there was a product, something you could touch and see. Now there are new markets in abstractions, trade in ideas and knowledge. Everyone has knowledge but there used to be no way t o trade it ------except through jobs. That simple fact of economic life was the basis for white collar employment for centuries. The whole job culture grew up because there was no alternative way to sell knowledge , other then the worker or manager providing, for a fixed price, his or her knowledge to an employer to own or control. The quantity of knowledge provided has typically been measured in time.
But today we stand at the thresh-old of a new era. The information economy has matured and become smarter. According to many business commentators, we are now living in a knowledge economy . There has always been a market for knowledge , of course. The publishing industry is based on it. But today the internet is making the distribution of knowledge ever easier. The days when the publisher decided what got published are over. Anyone with a Pc and a modem can talk to the world. This is reducing the friction in the knowledge economy.
Everyone has knowledge of whatever industry she or he is in. say you are a com*r dealer, for example. Over the years your have complied a list of the ten best lowest price places to buy wholesale com*r equipment. Now you can sell your knowledge to newer, younger com*r dealers who have no way to build up this knowledge without losing thousands of pounds finding it out the hard way. Until now, such knowledge remained securely locked in the recipient's head ,accumulated and then worthlessly withered away. This no longer needs to be the case. Such knowledge can be sold via websites.
Knowledge has a distinct advantage in today's marketplace. It's a renewable resource. Better yet, its worth actually increases, . "knowledge is the only asset that grows with use. " observes Scanford University Professor Paul Romer. But what exactly is knowledge and how can it be packaged to trade on an open market" " knowledge is experiential information, intelligence applied thorough and gained from experience." Say Josenph Pine and James Gilmore in their book The Experience Economy.
The value of knowledge often depends on variables such as time and the credibility of the seller.Certian knowledge may have a very limited shelf life. In sights concerning how to set up an internet business in one country, might be worth a fortune on one day and nothing the next , depending on changes in government policy. Markets in knowledge will be significance for one thing. They represent one of the most original uses of the web technology. In some corner of the globe there is a company wanting to source plastic widgets from Poland, and somewhere else another company that wishes to set up a plastics factory there. It's sim* a case of connecting the two.
Indicater.com is a good example of a knowledge trader. It is targeted at food service managers throughout the hospitality industry. "we started with the context rather than extracting money from suppliers. " explains founder Mike Day. " we offer food service professionals interactive support to increase sales and profits. People don't want another one-dimensional site full of advertising that doesn't help them to do their job more effectively . it has to be customised offering real solutions to real problems. " the site's features include access to online training and a tariff tracker to restaurants can check prices throughout the sector.
Business practices in China Ex 3: Sample answer: (244words)
Dear Chen,
I was very pleased to receive your letter. As requested, I enclose some advice about visiting Milan.
There are lots of good hotels near the Fiera and I recommend the Hotel Wagner; it is about a ten-minute walk from the trade fair and also has the metro and train connections. The public transport system here is quite reliable and I do not think you need to hire a car; the traffic in Milan can be a bit chaotic.
Finding somewhere to eat in the evening should be easy. There are plenty of restaurants and pizzerias near the hotel. My favourite is Nove Cento, which serves excellent seafood pasta.
It is difficult to know what to recommend for sightseeing as the city has so much to offer. If you are interested in art, then the world famous ‘Last Supper' by Leonardo da Vinci is a short train ride from the hotel or you could visit the Brera art gallery. There is also the Duomo, Milan's huge gothic cathedral. If you are interested in football, there should be midweek match featuring either AC or Inter Milan. Alternatively, you could visit the fashion area around via Montenapoleone.
Thank you for inviting me for a meal one evening during you stay. I would be very happy to accept.
I look forward to hearing from you nearer the time. We can then make the arrangements for where and when we are going to meet.
Best regards
Maurizio
5篇100字左右的小短文,8个选项,选择出各个选项属于哪篇短文论述的内容。这部分主要是考查考生迅速找出短文mainidea的能力。正确的做题方法是先读提示第一句,把握5篇短文共同论述的大致范围。然后直接阅读短文。阅读的时候,用笔在考卷上划出“一个中心,两个基本点”。“一个中心”指短文的中心思想mainidea。“两个基本点”是除mainidea以外重要的、十分特殊的论点。从5篇短文中找出15个左右的考点,解题的'速度可大大提高。
这部分对我国考生而言有很高的难度,因为它考查了*人说话写文章最缺少严密的逻辑性。西文,尤其是商务文章极其讲究逻辑的缜密性,中心思想明确,意群(段)之间有清晰的逻辑关系,句与句之间紧密相连。知道了这样的思维差异,在解题时便有了方向:通过各种衔接手段来解题。词汇的衔接、语法的衔接,最重要的是逻辑上的衔接。其实,任何两句话之间的逻辑关系不外乎两种情况:不是顺着意思讲下去(顺接)就是意思发生了转折(逆接)。判断空格前后句之间的顺逆接关系,再寻找正确的选项解题就容易多了。*时考生在做阅读训练的时候要特别注意句子之间的逻辑关系。
考点词汇一般不是商务术语,是四级以下的普通词汇。大多题目较容易,有个别题目较难。学生应该从搭配、*惯用法结合语境的方法解题。不过,想在此部分得满分是极难的。考生不要轻信自己的语感,这种感觉可能是错觉,真正的语感是以长期积累的实力为基础的。
C2C(Card-To-Card interleaving,卡到卡交错存取)
CC-NUMA(Cache-Coherent Non Uniform Memory Access,连贯缓冲非统一内存寻址)
CHRP(Common Hardware Reference Platform,共用硬件*台,IBM为PowerPC制定的标准,可以兼容Mac OS,Windows NT,Solaris,OS/2,Linux和AIX等多种操作系统)
EMP(Emergency Management Port,紧急事件管理端口)
ICMB(Inter-Chassis Management Bus,内部管理总线)
MPP(Massive Parallel Processing,巨量*行处理架构)
MUX(Data Path Multiplexor,多重路径数据访问)
SOS(Server Operating Systems,服务器操作系统)
TPS(Transactions Per Second,每秒处理事项数)
UPA(Ultra Port Architecture,超级端口结构)
The Importance of the World Expo
The World Expo is basically different from ordinary exhibitions for trade and economic promotion.It is the highest-class exhibition in the world.It aims to promote the exchange of ideas and development of the world’s economy,culture,science and technology, to allow exhibitors to publicize and display their achievements and to improve international relationships.Accordingly,the World Expo with its 150-year history is regarded as the Olympic Games of economy,science and technology.
The World Expo is a global event,huge in space and content. The Expo does not discriminate(歧视)against exhibitors on any basis,creating an opportunity for the host country to publicize itself and improve foreign relations.The exhibitors demonstrate their most distinctive,latest and most advanced products.The host city can also use the World Expo to accelerate municipal construction(市政建设).During the World Expo,visitors from all over the world gather in the host country,which is advantageous for business and industry.It is such a large—scale international activity that countries compete vigorously against each other to win the host right.To date, a total of 24 cities in 13 countries have hosted the World Expo,including Britain,France,America,Germany,Belgium,Canada,Japan,Australia,Spain,Italy,Korea,Portugal and China.
世博会的重要意义
世博会与那些为促进贸易和经济发展的普通会展有着根本的区别。它是世界上最高级别的博览会。它以促进思想交流,发展世界经济、文化和科技为目标,使参展者能够宣传和展示他们的成就并改善国际关系。因此,有着l50年历史的世博会被认为是经济、科学与技术的奥林匹克盛会。
世博会是一项全球性的活动,在规模和内容上堪称宏大。世博会不以任何理由歧视参展者,为承办国创造宣传自己、改善对外关系的机会。参展者展示他们最富特色、最新和最先进的`产品。举办城市也可以利用世博会加速市政建设。在世博会期间,世界各地的参观者聚集到东道国,这对商业和工业都非常有利。它是一场规模如此盛大的国际活动,以至许多国家都为拥有举办权而相互展开激烈竞争。到目前为止,共有13个国家的24座城市举办过世博会,包括英国、法国、美国、德国、比利时、加拿大、日本、澳大利亚、西班牙、意大利、韩国、葡萄牙和*。
收到一封信,收信人首先注意到的是信的格式。美观整洁的书信格式会给收信人留下深刻的印象。
标准的商业书信由以下三个部分组成:
1·信头
2·信文
3·信尾
信 头
在信和传真中,信头所占页面一般不超过三分之一。
1发信人地址
一般来说,商业书信的首页都使用印有公司抬头的信笺,抬头上标明公司名称、地址、电话和传真号码。传真也一样,信笺上印有抬头,并采用固定的信头格式。
传真发信人的地址位于传真纸页首固定的`信头格式内。
2发信日期
日期的书写有以下两种模式:“12 June 1998”[日-月-年]或“June 12, 1998”[月-日-年]
日期不能缩写,序数词不能使用缩写形式,月份也不能缩写。
3收信人地址
收信人地址包括收信的全名和职衔,以及公司的全称和地址。礼貌性的称呼要使用得当。
传真中收信人地址一般打在信头格式相应的空格内。
5指定收信人姓名
在商业书信和传真中,指定收信人姓名这一栏现已不常用。收信人地址的首行已经写明收信人姓名,因而不一定需要专门指定收信人姓名这一栏。
如果要使用指定收信人姓名这一栏,就要从页面左边空白处写起,在收信人地址下面空两行。
6称 呼
商业信件和传真常用以下方式开头:
·Dear Mr/Mrs/Miss/Ms Wang(表示写信人知道收信人的姓名和性别);
·Dear Sir或Dear Madam(表示写给一位有具体职衔的人,如Sales Manager,
Chief Accountant等,而且写信人知道对方的性别);
·Dear Sir or Madam(表示写给一位有具体职衔而写信人又不知其性别的人);
·Dear Sirs (表示写给一家公司,没有明确的收信人)。
称呼中的第一个单词和其他所有名词的第一个字母均须大写。
7事 由
写明事由可以使收信人对信件或传真的内容一目了然。
信 文
全齐头式(full-blocked)书信,每个段落都从左边空白处开始写起,右边空白处必须尽量对齐,不能把单词断开。
在齐头式书信或传真中,信文也是从左边空白处开始写起,在事由下面空一行。
信 尾
传真的信尾一般都很简短(通常只有结尾敬辞和署名),而书信的信尾内容则相对较长。
结尾敬辞
一般来说,书信和传真结尾敬辞都使用“Yours sincerely”或“Yours faithfully”。称呼为“Dear Mr/Mrs/Miss/Ms…”时结尾用“Yours sincerely”。称呼为“ Dear Sir/Sir or Madam/Sirs”时结尾则用“Yours faithfully”。
信末签名
写信人既可代表本人签名,也可代表公司签名。如:
Yours faithfully
For precision Airconditioning Co (Pte) Ltd
你是一家国际大公司的人力资源部经理。你刚刚任命弗朗西斯卡女士为公司总部的销售经理。
给总部的全体员工写一个字数为40-50的备忘录:
(1)宣布对弗朗西斯卡女士的任命。
(2)说明她开始工作的具体时间。
(3)要求总部员工准备欢迎她。
Part 3
15C
16-20 D A D B C
商务英语高级词汇
高级英语中的高级替换词汇
商务英语简历
商务英语作文
商务英语培训心得
商务英语抱怨信
外贸商务英语邮件
商务英语教案
商务英语抱怨信函
商务英语实*报告
商务英语毕业实*报告
商务英语的实*报告
商务英语抱怨信函范文
商务英语道歉信
商务英语写作抱怨信
商务英语自我鉴定
商务英语抱怨信范文
商务英语电话报价对话
商务英语抱怨信模板
商务英语电子邮件
商务英语自荐信
商务英语感谢信
商务英语求职信模板
商务英语专业实*报告
商务英语专业自我评价
商务英语的规划书前言
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商务英语实*报告3500字
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